Terms & Conditions
The website www.wellspring.com.hr (the “Website”) is a site operated by WellSpring d.o.o., (the “Seller”), whose registered address is at ULICA MIROSLAVA I JANKA PERICE 13 ZADAR. OIB 41432051903. The buyer is the person stated as buyer in the Order (the “Buyer”). The Seller supplies the products (“Products”) listed on the Website.
These conditions of sale constitute, together with the Order and the Order Confirmation, the total contractual basis for the purchase (the “Agreement”).
The prices referred to in the Website include VAT but exclude delivery costs. Information about the total amount to be paid by the Buyer, including environmental fees, where relevant, and all other fees and delivery costs, and the purchase specification of each element of the total price, is given in the order (“Order”) before payment is made.
3. ENTERING INTO THE AGREEMENT
The Seller will acknowledge receipt of the Order electronically. All Orders are subject to acceptance by the Seller. As the acknowledgement of receipt is not acceptance of the Order, the Seller will confirm such acceptance to the Buyer by sending an e-mail that confirms that the Product has been despatched (the “Order Confirmation”). The Buyer shall review the Order Confirmation for any non-compliance with the Order both in terms of numbers, type of Product, price etc. Any discrepancy between the Order and the Order Confirmation shall be reported to the Seller as soon as reasonably possible.
To the extent permitted by law, the Seller cannot be held liable for and is not bound by writing or typing errors occurring in the communication with the Buyer.
Where the Product is out of stock, the Seller may offer the Buyer information about alternative Products.
In order to be able to shop at the Website, the Buyer must be over 18, legally capable of entering into binding contracts and acting in his/her personal capacity and not in the course of trade. The Seller reserves the right to cancel Orders made by Buyers acting in the course of trade.
4. DELIVERY ETC.
Delivery will be made to the address stated in the Order Confirmation.
5. RIGHT OF CANCELLATION
The Buyer may cancel the purchase of the Product at any time for any or no reason within seven working days, beginning on the day after he/she received the Product. The right of cancellation may be exercised even if the Product is free from defects and either before or after the Product has been delivered. Where the Product has been delivered and the Buyer wants to cancel the purchase, the Buyer must return the Product to the Seller. The Seller will bear the costs of returning the Product and will refund the price paid. When the Buyer returns a Product to the Seller because the Buyer has cancelled the Agreement in accordance with this section 5, the Seller will process the refund due to the Buyer as soon as possible and, in any case, within 30 days of the day the Seller receives the returned Product.RETURN POLICY:
WE OFFER A 90-DAY FREE RETURN POLICY
If you are not satisfied with your product for any reason, you can return it to us or exchange for a different size within 90 days of receiving it. We will issue you a full refund for the price you paid for returned item(s).
HOW TO RETURN A PRODUCT: To return a product, please call us at +385 95 3738 782 between 10:30 and 18:00, Monday to Friday. -Please hold on to your proof of postage. HOW TO REQUEST AN EXCHANGE: To exchange a product for a different size, please call us at +385 95 3738 782 between 10:30 and 18:00, Monday to Friday. ITEMS MAY BE RETURNED/EXCHANGED IF: -The products are unwashed and unused (you can of course try the item on for fit) -The product is in its original undamaged packing (a carefully opened package is fine) -All tags are attached -The product is complete (e.g. both items of a pair must be returned)
IMPORTANT: If you send us your returns without contacting customer service and acquiring the return number we may not be able to process your return, and cannot guarantee a refund.
6. PRODUCT NOT IN ACCORDANCE WITH ORDER, DEFECTIVE OR DAMAGED ON DELIVERY
When the Buyer receives the Product, he/she should examine whether or not the Product is in accordance with the Order and whether the Product has been damaged during transport or whether the Product suffers from defects. If the Product is not in accordance with the Order, has been damaged during transport or suffers from defects, the Buyer must give notice to the Seller in accordance with section 10. The Seller will refund or replace Products which are damaged, defective or not in accordance with the Order on delivery.
7. CLAIMS IN THE EVENT OF DEFECTS OF THE PRODUCT AFTER DELIVERY
If at any time after delivery the Product is found to be defective, the Buyer must, within reasonable time after the Buyer became aware of the defect, send a notice to the Seller of the defect. This must be done no later than two months from when the defect was discovered by the Buyer. Any notices must be made in writing or by calling the seller on +385 95 3738 782. Where the Product is defective, the Buyer must return the defective Product to the Seller. The Seller shall bear the costs of returning the Product and will refund or replace the defective Products.
8. DEFAULT INTEREST
If the Buyer does not submit the payable amount price in accordance with the Agreement, the Seller may charge interest in the amount of 1,5%.
9. PERSONAL INFORMATION – PRIVACY
The Seller will process the Buyer’s personal information to comply with its obligations under the Agreement. The Seller will also use the Buyer’s personal information to inform the Buyer of Products similar to those purchased by the Buyer, unless the Buyer tells the Seller that he/she does not want to receive such information.
Where the Buyer has provided his/her prior consent, the Seller may use the Buyer’s personal information for sending the Buyer advertising material or information on the Seller’s Products different from those purchased by the Buyer. Such voluntary and informed consent may be given by the Buyer upon entering into the Agreement.
The Buyer can contact the Seller, either by phone on or e-mail: firstname.lastname@example.org if the Buyer has any questions about the Seller’s use of the Buyer’s personal information, or if the Buyer wants to withdraw his/her consent for the use of his/her personal information for marketing purposes, access his/her personal information, amend it or ask for its deletion.
10. DISPUTE RESOLUTION AND JURISDICTION
The parties shall try to settle any disputes amicably. If an amicable settlement cannot be reached, the matter shall be subject to the jurisdiction of the Croatian courts.
This Agreement and any dispute or claim arising out or in connection with the subject matter of this Agreement will be governed by the laws of Croatia.